Frequently Asked Questions

Get to know One Rewards inside and out.

You can continue to use your Winner’s Circle Rewards (WCR) card at Casino Woodbine on Level One and enjoy the benefits of your WCR membership up until the completion of the full transition of Casino Woodbine to the One Rewards program, targeted on or before March 31, 2019. Upon transition, your Winner’s Circle Rewards membership will be valid at Casino Ajax or any gaming locations across Ontario still administering the WCR program. For a list of locations administering the WCR program please visit winnerscirclerewards.ca or contact the OLG Support Centre at 1-800-387-0098.

The One Rewards card will be accepted on any gaming product available on Level Two and Three at Casino Woodbine. In January 2019, we began the process of converting our slot machines on Level One to One Rewards; look for the One Reward sticker on the slot machine.

Visit Guest Services on Level One or Two to obtain your One Rewards card — it’s free and easy to do!

One Rewards is a five-tiered players card program that allows easy access to a variety of rewards such as: free play, dining, cash, gift cards, merchandise, entertainment and more. You will earn Rewards Points as you play, and you may spend them on current available rewards. Please visit Guest Services or casinowoodbine.com to find the latest program benefits for One Rewards.

No, play statistics and rewards benefits will remain separate between both programs. Comps will not be combined. Rewards will not be combined. Mailed offers will not be combined.

Eligible players will continue to receive WCR offers in the mail. Your Winner’s Circle Rewards membership will remain unchanged until March 31, 2019.

No, any changes made in one loyalty program account must also be made in any other loyalty program you wish to update. An update in one program does not automatically update consent in another program.

One Rewards benefits may be checked at the self-serve kiosks on all levels, or by visiting the One Rewards Zone on Level One, or Guest Services on Level Two. Reward and tier point information can also be accessed on slot machines with a One Rewards sticker.

Information will be mailed and emailed to WCR members who have visited Casino Woodbine in the past 12 months. These members will be provided with transition updates and reminders to redeem their WCR Cashback points prior to March 31, 2019. Progress updates will be sent periodically to these members throughout the transition from the WCR program to the ONE Rewards program. Please visit www.casinowoodbine.com or www.onetoronto.com for more information.

WCR Cashback Points will not be transferred to the One Rewards program. WCR Cashback Points continue to be available for redemption at Casino Woodbine until March 31, 2019. After March 31, 2019, WCR members may redeem Cashback points at Casino Ajax, or any other gaming location in Ontario still administering the WCR program. All Cashback Points redemptions are subject to the terms of the WCR terms and conditions.

WCR tier points will not be transferred to the One Rewards program; however, we will match your current WCR tier to match an equivalent tier in One Rewards: WCR Rewards | One Rewards Ruby; WCR Silver | One Rewards Silver; WCR Gold | One Rewards Gold. WCR members must provide proof of current tier at the time of signing up for One Rewards. Tier expirations are subject to the terms of the One Rewards terms and conditions.
Existing Winner’s Circle Rewards members were automatically enrolled into the One Rewards program the week of November 26, 2018. Visit the One Rewards Zone on Level One or Guest Services on Level Two to obtain your card. If you registered for a WCR membership after November 26, 2018, you will be required to manually register for One Rewards at the One Rewards Zone or Guest Services on Level Two.
Your WCR Cashback Points will be available for redemption at Casino Woodbine on Level One until the full completion of the transition from the WCR program to the One Rewards program, targeted on or before March 31, 2019. After this time, your WCR Cashback Points will continue to be available for you to redeem at Casino Ajax and all other gaming locations across Ontario still administering the WCR program. You can visit Winner’s Circle Rewards.ca for a complete listing of these locations. All Cashback Points redemptions are subject to the terms of the WCR terms and conditions.
You may continue to earn and redeem WCR comps on Level One of Casino Woodbine until March 31, 2019.
With One Rewards, you can earn rewards points that may be redeemed for benefits, such as dining credits or free play credits.
Vouchers issued from slot machines without One Rewards stickers can continue to be redeemed at Casino Woodbine on Level One for 30 days after the transition to the new gaming management system. Any changes to this process will be communicated to our gaming customers in advance.
Please speak to a Guest Service’s representative at Casino Woodbine for any inquiries or concerns regarding One Rewards and the transition to a new gaming management system at Casino Woodbine. Please visit winnerscirclerewards.ca or contact the OLG Support Centre at 1-800-387-0098 if you have concerns that cannot be addressed at the property.

The One Rewards program is currently available at Casino Woodbine on Level Two, Level Three, select slot machines on Level One, and the expanded gaming floor at Great Blue Heron Casino. One Rewards will eventually be offered at all One Toronto Gaming properties, including the future Pickering casino.

You will be able to continue using your WCR card at Casino Ajax until Ajax completes its transition and the new One Rewards loyalty program launches at Ajax.

No, there will be no closure required when Casino Woodbine introduces One Rewards. Signage will be widely available detailing which gaming positions are compatible with WCR or One Rewards programs.
If the Winner’s Circle Rewards member expresses an interest in opting out you can visit the Winner’s Circle Rewards desk and fill out an Auto-Enroll Opt Out Form.
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